FAQs

To place an order, simply browse our website, select the product you want, add it to your cart, and follow the checkout process. You can choose your preferred payment method and confirm your order.

Yes, we do offer international shipping upon consultation. For more information on delivery times and shipping costs, please contact our team.

For standard orders within the U.S., delivery times typically range from 3 to 7 business days for regular USPS shipments, and 1 to 3 days for express shipments. Custom orders take 30 to 40 days, as we need time to craft your unique product.

We offer free standard shipping for orders over $80. For orders under this amount or for customers who want express shipping, the cost will be calculated at checkout.

Once your order has been processed, you will receive a tracking number that can be used on our website in the designated tracking field.

Yes, we accept returns for unused products in their original packaging within 45 days of receipt. Personalized products cannot be returned unless there is a manufacturing defect. Please review our return policy for further details.

Our raffles are hosted in our WhatsApp group. Each participant picks a number from a list and waits for the drawing. The person with the winning number takes the prize. This format is very popular in Brazil, and we’ve held hundreds of successful raffles!

In addition to raffles, we also hold auctions on WhatsApp. Participants can bid until the auction closes, and the highest bidder wins the product. It’s a fun and competitive way to acquire our exclusive pieces!

All our handcrafted knives are produced in Rio Grande do Sul, Brazil, where we have our manufacturing base. From there, we distribute to our customers across the U.S. and internationally.

Yes, we offer fully personalized knives. You can choose details like the handle material, blade design, and more. Contact us to discuss customization options.

We accept credit and debit cards, PayPal, Apple Pay, and Google Pay.

Yes, we ship to P.O. boxes and military addresses via USPS. Delivery times may vary depending on the location.

We offer promotions during special dates and events. We also run raffles and auctions in our WhatsApp group. Sign up for our newsletter to receive coupons and updates.

Yes, we provide a warranty against manufacturing defects. If you experience any issues, please contact our customer service team.

Yes, we are always available to assist with any questions or concerns. You can reach us via WhatsApp or email.