Return Policy

At Braseiro, your satisfaction is our top priority. We understand that sometimes you may need to return a product. Below, you’ll find all the information regarding our return process. We’re always here to assist you and ensure you have the best possible experience.

Return Period

You have up to 45 days from the date of receipt to initiate a return.

Return Conditions

To qualify for a full refund:

– The product must be new, unused, and in its original packaging.

– We do not accept returns of used products or items that are not in their original condition.

– Customized products cannot be returned, except in cases of manufacturing defects.

Return Shipping

Return shipping costs are the responsibility of the customer. Once we receive the product and confirm that it meets the above conditions, we will process your refund.

Refund

After reviewing the returned product, if it is in its original condition:

– You will receive a full refund.

– In some cases, partial refunds may apply, or you may opt for a voucher in the full amount to be used for future purchases on our website.

How to Initiate a Return

To initiate a return, click here and follow the instructions. Our team will be available to assist you at every step.

If you have any additional questions, feel free to contact us, and we’ll get back to you within 30 minutes during business hours.